Refund & Cancellation Policy

1. General Cancellation Policy

• Services can be cancelled within 24 hours of booking/payment, provided no substantial work has commenced.
• Cancellation requests must be submitted via email or official contact channel.
• Once the service has started, milestones are in progress, or resources have been allocated, cancellation may not be allowed.
• For ongoing or subscription-based services, cancellation requires prior written notice (7–14 days).

2. Refund Eligibility

Refunds may be granted in the following cases:

• Service was not delivered as promised or did not meet the agreed scope of work.
• Significant deficiency in service quality not resolved after reasonable attempts.
• Non-delivery of agreed milestones within the stipulated timelines due to provider fault.

3. Non-Refundable Cases

• Fees for completed work, delivered milestones, or approved deliverables.
• Consultation sessions, strategy calls, or time-based services already rendered.
• Charges for third-party tools, software licenses, or outsourced services.
• Delays caused by client-side issues, lack of communication, or external factors (like internet outages or force majeure events).
• Change of mind after the service has been rendered.

4. Partial Refunds

• If a service is terminated early, refunds (if applicable) will be calculated based on:
  • Work completed up to the cancellation date, and
  • Resources/time already invested.
• Any advance payment may be adjusted against completed work before issuing a refund.

5. Refund Process

• Approved refunds are processed within 7–14 business days.
• Refunds are issued via the original payment method, unless otherwise agreed.
• In some cases, service credits, rescheduling, or alternative solutions may be offered instead of monetary refunds.

6. Revisions & Issue Resolution

• Clients are encouraged to request revisions or corrections before initiating refund requests.
• Reasonable efforts will be made to resolve issues and meet agreed deliverables.

7. Rescheduling (Consulting/Meetings)

• Scheduled consultations or meetings may be rescheduled with at least 24 hours’ notice.
• Missed sessions without prior notice may be non-refundable and non-reschedulable.

8. Late or Missing Refunds

• Clients should first check with their bank or payment provider.
• If the issue persists, contact customer support.

9. Contact for Requests

All cancellation or refund requests must be submitted via official communication channels (email/support system) with project or invoice details.

10. Governing Law & Jurisdiction

• This policy is governed by the laws of India.
• Any disputes arising from this policy will be subject to the exclusive jurisdiction of courts in India.